Hampton Inn by Hilton at the Falls General Managers Blog

I am proud to announce that Front Desk Supervisor Courtney McRae has been presented with the Hampton Inn Spirit Award.  This award is the highest honour presented to team members of the Hampton chain of hotels and acknowledges staff that go above and beyond to ensure 100% guest satisfaction, and whose performance is truly exemplary. 

We nominated Courtney for the Award by submitting an Associate Biography and a Nomination letter that included specific examples provided by guests that captured her hospitable spirit.  Courtney was presented with a plaque, certificate, copy of the nomination letter, a bursary and a Spirit of Hampton Lapel Pin to wear proudly.

Thank you to Courtney for setting an outstanding example for everyone at the hotel, and for displaying the Spirit of Hampton.

Congratulations Courtney!

Nancy Wales

General Manager

At the Hampton Inn by Hilton – Niagara Falls we pride ourselves on guest satisfaction and like to recognize the fact that the needs of our customers are always changing. More and more of our guests were using High Speed Internet Access (HSIA) from their rooms and the service was becoming very unreliable a few years ago. So to make a long story very short The Hilton has found a way to provide our own HSIA solution and has been able to integrate it into hotels across the globe including yours very truly! Basically you can always count on us if you need to use your computer from anywhere in our hotel, and honestly with the way the world is right now I think that is a very important amenity for a hotel to provide. When you stay with us you are guaranteed the best internet access in the world!

Nancy Wales
General Manager

There is still plenty of time to enjoy warm weather in Niagara Falls, and lots of free things to do as a family, as a couple or just on your own.  When you stay at the Hampton Inn by Hilton Hotel there are a few things that can help cut down on costs too, like our free parking, high speed internet in the rooms along with free wireless in the lobby. Best of all we have a complimentary breakfast every morning that that has a great selection of food. Once you’ve checked into the hotel and parked your car all you need to do is walk everywhere you want to go.  Walk ten minutes down the road to go see Niagara Falls, you can go for a hike in the Niagara gorge, especially this time of year where the heat is not sweltering or you may want to take in all the sights along Clifton hill .  Hope you enjoy your time visiting us!

Nancy Wales

General Manager

The Hayes Family visited Niagara Falls and shares their trip

Watch for the Hampton Inn at the Falls to make an appearance in the TLC family drama Table for 12 next week.  The show which follows the daily activities of the Hayes family and their 3 sets of multiples (twins, twins and sextuplets) made us their home while they filmed their season finale in the Falls. 

Eric and Betty Hayes and their 10 children between the ages of 4 – 12 spent their time in Niagara taking in some of the most popular attractions in the Falls, and made the Fallsview Indoor Waterpark their first adventure.  The kids had a blast at the park and made a lot of new friends.

I was pleased to hear that the Hayes family and production crew loved the hotel and staff, and that they had a great trip due in part to the level of hospitality.   Segments filmed in Niagara will air in two back to back episodes on May 18, 2009 at 9:00pm.

See you on TV,

Nancy Wales

General Manager

April showers bring May flowers the adage goes, and it couldn’t be in better example than in the parkland surrounding the Falls (and in the gardens out front of the hotel).  The Tulips and Daffodils have sprouted and the parks standout in lush green.  Spring is a great time to visit the Falls, the sun is warm enough to forgo jackets and boots, attractions are open but don’t face summer crowds for a few weeks, and at the Hampton we get to offer great savings like hot deal rates from $65.00 with breakfast. 

Speaking of deals, watch for issue 28 of the Falls Avenue newsletter next week with great deals for May!

Hope to see you soon,

Nancy Wales – General Manager