Hotel Policies & Reservation Information
The Hampton Inn by Hilton Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay with us at the Hampton.
Guaranteed Reservations
To guarantee a reservation at the Hampton Inn by Hilton, a valid credit card is required at time of booking.
Cancellation Policy
Guaranteed reservations at the Hampton Inn by Hilton at the Falls must be cancelled by 4:00 pm, 24 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty will be applied.
Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
New Year’s Eve Cancellation and Deposit Policy
New Year’s Eve reservations will be charged a $25 deposit at time of booking, with the balance of the stay being be charged in full on December 15th. Cancellations prior to 4pm on December 15 will forfeit the $25.00 deposit. Cancellations after December 15 will forfeit 50% of the New Year’s Eve Stay along with a $25.00 deposit. Cancellations requested after 4pm 48hrs prior to arrival will forfeit 100% of stay and applicable taxes.
Check in / Check out
Check in time at the Hampton Inn starts at 3pm. If your party happens to arrive earlier, and the room is not available at the time of arrival, our front desk will be happy to store your bags so that you can enjoy your day. Check out time is 11:00am the day of departure.
Age Requirement
To reserve a room at the Hampton Inn, there must be at least 1 adult present in the room (21 years of age or older).
Payment options
The Hampton Inn accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
Taxes & Fee
Hotel stays in Niagara Falls on Falls Avenue Resort are subject to tax and PF (Promotion Fee, which is NOT a tax) totalling 17.62%. Implemented by hotels in the city to help us market Niagara Falls to travellers the PF may also be used to generate better services for visitors while in the city.
Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.
